Shipping policy
Shipping Policy
Last updated: August 6, 2026
This Shipping Policy explains how LovelyPins processes, ships and delivers orders placed through lovelypins.shop.
1. Free Worldwide Shipping
LovelyPins provides free standard shipping worldwide on orders placed through our website.
No minimum purchase amount is required unless a different condition is clearly displayed during a specific promotion.
Free standard shipping does not necessarily include optional expedited services, import taxes, customs duties or charges imposed by local authorities.
2. Estimated Delivery Time
Our estimated delivery time is 7–10 days after dispatch.
Delivery estimates are provided for guidance and are not guaranteed. Actual delivery times may vary depending on:
- Destination country or region
- Customs clearance
- Local postal services
- Carrier capacity
- Weather conditions
- Public holidays
- Transportation disruptions
- Incorrect or incomplete shipping information
- Events outside our reasonable control
3. Order Processing
Orders are prepared for shipment after payment has been successfully authorized and order information has been verified.
Shipping estimates begin after the order has been dispatched and do not necessarily include the time required to process, verify or prepare the order.
Orders placed during weekends, holidays or periods of high demand may require additional processing time.
4. Order Confirmation
After placing an order, customers should receive an order confirmation at the email address provided during checkout.
Customers are responsible for reviewing the confirmation and promptly reporting any errors involving:
- Product selection
- Quantity
- Color or variation
- Shipping address
- Contact information
We cannot guarantee that changes can be made after processing has begun.
5. Shipping Confirmation and Tracking
When tracking is available, customers will receive a shipping confirmation containing the relevant tracking information.
Tracking updates may take time to appear after dispatch. A temporary lack of movement does not necessarily mean that the shipment has been lost.
Some international carriers provide limited tracking updates after a parcel reaches the destination country.
6. Shipping Addresses
Customers must provide a complete and accurate shipping address.
LovelyPins is not responsible for delays, additional costs or delivery failures resulting from:
- Incorrect street information
- Missing apartment or unit numbers
- Incorrect postal codes
- Misspelled recipient names
- Outdated addresses
- Incomplete contact details
Contact us immediately after placing an order if an address correction is required. We cannot guarantee changes after dispatch.
7. International Orders
International shipments may be inspected or delayed by customs authorities.
Depending on the destination, customers may be required to pay:
- Customs duties
- Import taxes
- Brokerage fees
- Local handling charges
These charges are determined by local authorities and are generally the responsibility of the recipient unless otherwise stated during checkout or required by law.
LovelyPins does not control customs processing or local import charges.
8. Delayed Shipments
Occasional delays may occur after an order has been dispatched.
A shipment may be delayed because of carrier congestion, customs inspections, extreme weather, public holidays, labor disruptions or other events outside our control.
Please allow reasonable time for tracking information to update before contacting us.
When contacting us about a delayed order, provide your order number and the email address used during checkout.
9. Lost Packages
If tracking information indicates that a parcel has not been delivered within a reasonable period, contact support@lovelypins.shop.
We may ask the customer to:
- Confirm the delivery address
- Check with household members
- Contact the local carrier
- Check nearby delivery locations
- Verify whether the parcel is being held for collection
We will review the available tracking information and work with the customer to determine an appropriate solution.
10. Packages Marked as Delivered
If tracking shows that an order was delivered but it cannot be located, customers should:
- Check the mailbox, entrance, reception desk and safe delivery areas.
- Ask household members or neighbors whether they accepted it.
- Contact the local delivery carrier.
- Allow a brief period in case the carrier marked it as delivered prematurely.
- Contact LovelyPins if the parcel remains missing.
A delivered tracking status will be considered during our investigation but will not automatically prevent us from reviewing the claim.
11. Failed Delivery Attempts
A carrier may return a parcel after repeated failed delivery attempts or when the customer does not collect it from a designated location.
When a parcel is returned to us, the customer may be offered a refund or reshipment depending on the circumstances.
Additional charges resulting from an incorrect address or failure to collect a shipment may be the customer’s responsibility where permitted by law.
12. Damaged Parcels
If a parcel arrives visibly damaged, take photographs before discarding the packaging.
Contact us with:
- Your order number
- Photographs of the outer packaging
- Photographs of the shipping label
- Photographs of the damaged product
- A description of the problem
Approved claims will be handled in accordance with our Return and Refund Policy.
13. Multiple Shipments
Products from the same order may occasionally be shipped separately.
When this occurs, the customer may receive more than one parcel or tracking number. Separate delivery does not result in additional standard shipping charges.
14. Order Cancellations
Cancellation requests should be submitted as soon as possible.
An order cannot normally be cancelled after dispatch. Once delivered, an eligible product may be returned under our 30-day Return and Refund Policy.
15. Contact Us
For shipping assistance, contact:
LovelyPins
6694 Av Fielding
Montréal, QC H4V 1N5
Canada
Email: support@lovelypins.shop
Phone: (905) 859-0814