Contact Information Policy

Last updated: August 6, 2026

LovelyPins is committed to providing customers with accessible and reliable ways to contact us.

Business Information

Business Name: LovelyPins
Website: lovelypins.shop
Email: support@lovelypins.shop
Phone: (905) 859-0814

Mailing Address:
LovelyPins
6694 Av Fielding
Montréal, QC H4V 1N5
Canada

Customer Support

Customers may contact us regarding:

• Product information
• Order status
• Shipping and tracking
• Address corrections
• Damaged or incorrect products
• Returns and refunds
• Payment questions
• Website accessibility
• Privacy requests
• Complaints or general feedback

Order-Related Inquiries

For faster assistance, please include:

• Your name
• Order number
• Email address used at checkout
• Product name
• A clear description of the issue
• Relevant photographs when applicable

Customers should not send full payment-card numbers, passwords or other unnecessary sensitive information by email.

Return Requests

All return requests must be submitted before a product is mailed back.

Contact support@lovelypins.shop to receive return authorization and instructions. Unauthorized returns may be delayed or refused.

Damaged or Incorrect Orders

When reporting a damaged, defective or incorrect product, please provide photographs of:

• The product
• The product packaging
• The outer shipping package
• The shipping label

This information helps us investigate and resolve the issue efficiently.

Formal Notices

Legal or formal notices may be sent to our mailing address or support email.

Please clearly identify the communication as a formal notice and include complete contact information so that we can respond appropriately.

Response Times

We aim to respond to inquiries as promptly as possible. Response times may vary during weekends, public holidays, product launches or periods of high customer demand.

Submitting multiple messages about the same request may delay the review process. Customers are encouraged to keep related information within the same email conversation.

Language and Accessibility

We aim to communicate clearly and respectfully with every customer.

Customers requiring reasonable assistance in accessing information on our website may contact us by email or phone.

Privacy

Information submitted to customer support will be used to review and respond to the inquiry, maintain order records, prevent fraud and comply with legal obligations.

Customer information will be handled in accordance with our Privacy Policy and applicable privacy laws.