Return & Refund Policy

Last updated: August 6, 2026

At LovelyPins, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Return and Refund Policy explains the conditions and procedures for returning an item or requesting a refund.

1. Thirty-Day Return Period

We offer free returns and refunds on eligible products within 30 days of delivery.

The 30-day return period begins on the date your order is marked as delivered by the shipping carrier. Return requests submitted after this period may not be accepted unless otherwise required by applicable consumer protection laws.

2. Return Eligibility

To qualify for a return, the product must generally be:

• In its original condition
• Unused and unworn
• Free from damage caused after delivery
• Returned with its original packaging, accessories and components
• Accompanied by valid proof of purchase

Trying an item briefly to inspect its appearance or functionality will not automatically make it ineligible, provided it remains clean, undamaged and suitable for resale.

LovelyPins reserves the right to refuse a return when an item shows signs of excessive use, intentional damage, alteration or improper handling.

3. Free Returns

Eligible returns submitted within the 30-day period are free of charge.

Customers must contact us before returning an item. Our customer support team will review the request and provide return authorization, instructions and the appropriate return method.

Products sent to our address without prior authorization may be delayed, refused or returned to the sender.

No restocking fee will be charged for an approved return.

4. How to Request a Return

To request a return, email support@lovelypins.shop and include:

• Your full name
• Your order number
• The email address used for the purchase
• The name of the product you wish to return
• The reason for the return
• Photographs of the product when applicable

After reviewing your request, we will provide instructions regarding the next steps.

5. Damaged, Defective or Incorrect Products

Please inspect your order after delivery. Contact us promptly if your product arrives:

• Damaged
• Defective
• Incomplete
• Significantly different from the product ordered
• In the wrong color, design or variation

Please provide clear photographs of the product, packaging and shipping label so that we can evaluate the issue.

When a claim is approved, we may offer an appropriate solution, including:

• A replacement
• A full refund
• A partial refund
• Another remedy agreed upon with the customer

Customers will not be charged return shipping costs for verified damaged, defective or incorrect products.

6. Change-of-Mind Returns

Eligible products may also be returned within 30 days when a customer changes their mind.

The item must remain unused, clean and in its original condition. LovelyPins may refuse a change-of-mind return if the product has been worn, altered, damaged or returned without essential packaging or components.

7. Non-Returnable Items

Certain products may not be eligible for return, including:

• Gift cards
• Items marked as final sale before purchase
• Personalized or custom-made products
• Products damaged through misuse or improper care
• Products returned after the applicable return period
• Products that create a health or hygiene concern after use

This section does not limit any rights available under applicable consumer protection legislation.

8. Order Cancellations

Customers may request an order cancellation by contacting us as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has already been dispatched. If an order cannot be cancelled, the customer may request a return after delivery in accordance with this policy.

9. Exchanges

We do not guarantee direct exchanges for every product or variation.

When an exchange is unavailable, the customer may return the original product for a refund and place a new order for the preferred item.

10. Refund Processing

After a returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used during checkout. Processing times may vary depending on the customer’s bank, card provider or payment service.

Original expedited shipping charges, when voluntarily selected and paid by the customer, may not be refundable unless the order was damaged, defective, incorrect or otherwise covered by applicable law.

11. Refused or Undeliverable Orders

Orders returned because of an incorrect address, refusal of delivery, repeated failed delivery attempts or failure to collect a parcel may require additional review.

Any refund will be determined after the parcel has been returned and inspected. Additional shipping expenses caused by inaccurate customer information may be deducted where permitted by law.

12. Consumer Rights

Nothing in this policy excludes, restricts or replaces any legal guarantee or consumer right that cannot lawfully be excluded under Canadian, provincial or other applicable consumer protection laws.

13. Contact Us

For return or refund assistance, contact:

LovelyPins
6694 Av Fielding
Montréal, QC H4V 1N5
Canada

Email: support@lovelypins.shop
Phone: (905) 859-0814