Contact Us

We’re Here to Help

Thank you for visiting LovelyPins. Our customer support team is available to assist you with questions about products, orders, shipping, returns, refunds or any other matter related to your shopping experience.

Contact Information

Email: support@lovelypins.shop
Phone: (905) 859-0814

Mailing Address:
LovelyPins
6694 Av Fielding
Montréal, QC H4V 1N5
Canada

Before Contacting Us

To help us assist you efficiently, please include the following information when contacting us about an order:

  • Your full name
  • Your order number
  • The email address used to place the order
  • A brief description of your question or concern
  • Clear photographs, when reporting a damaged or incorrect item

Please do not return any product before contacting our customer support team. We will provide the appropriate return instructions after reviewing your request.

We aim to answer all customer inquiries as promptly as possible. Response times may be longer during weekends, public holidays or periods of unusually high demand.